Refund Policy

Free trial

Every plan starts with a 30-day free trial. You can cancel at any time during the trial and you will not be charged.

Billing

Paid plans are billed monthly in advance. Payments are handled by Paddle, which acts as the merchant of record and issues the receipt.

14-day money-back guarantee

If you are not satisfied with your first paid period, ask us within 14 days of your first payment and we will refund it in full. This applies to the first payment on each account only.

Renewals

Renewal payments are generally not refundable. If you were charged for a renewal by mistake, or you forgot to cancel and contact us within 7 days, we will review it and refund it where it is fair.

Duplicate or incorrect charges

If we charge you twice or the wrong amount, we will refund the difference in full.

Cancelling

You can cancel at any time from your workspace billing page or by email. Your plan stays active until the end of the paid period and no further charges are made.

Implementation or setup services

Services already delivered are not refundable. Anything paid but not yet started is refunded in full.

How to ask

Email sales@toss-erp.com with your workspace name and payment receipt. We reply within 3 business days. Refunds go back to the original payment method within 5 to 10 business days after approval.

Related: Terms of service and Privacy.